Thai Airways International Public Company Limited (THAI) is a public company registered in The Securities Exchange of Thailand since 1991 with the Ministry of Finance as a dominant shareholder of 47.86 percent.
THAI operates the airlines business as a full service carrier, which provides the transportation for passengers, goods, parcels and postal through our domestic and international routes, including a warehousing service, ground handling service, ground equipment services, in-flight catering and aircraft maintenance services. THAI and its alliance have a network of routes covering 30 countries around the world. Throughout the period of more than 60 years in the airline business, THAI aims to focus on safety and quality of service with THAI touches for passenger comfort throughout the journey which have made THAI become one of the best airlines in the world guaranteed by the various awards of recognition.
As the national airline, we announce our vision to set our goal to the public and use it as the guideline for all units to achieve the same goal “A high quality full service carrier with strong Thai brand connecting Thailand to the world and generating consistently healthy profit margin”. THAI aims to offer world-class services and ensure brand value creation in order to create strong and sustainable growth and to enable the Company to compete successfully in the ever changing business environment. We announce our mission to show our determination and ask all confederates to perform as stated hereunder:
Being the first choice carrier for passengers.
Best customer experience by tailored-made products for individual requirements at economical prices for customers. Additional services according to their needs is available.
Optimize the Online Commerce
Focusing on profitable routes, Investing in digital sales for better customer experience, Managing ticketing agents and developing commercial system to provide world-class standards service.
Reduce personnel costs by more than 50 percent. Negotiating about the terms of the aircraft lease conditions and modifying the fleet plans. Reducing the cost of outsourcing, Rational utilization of office space and non-essential space to generate revenue. Optimizing all business units including improvements for operational excellence.
Highly Efficient Organization
High standard operations, and safety, Being a hub for connecting to the airline network of alliances to various cities in Thailand and around the world.
Integrity for Trust
THAI will govern its business with trustworthiness to ensure stakeholders confidence and credibility.
Agility for Growth
THAI has reorganized its structure as per Rehabilitation Plan. This allows THAI to become more flexible in running business to make it competitive in the region.
Mastery for Professionalism
THAI is proud to have professional personnels and produce airline workers supplying to airlines business.
PRODUCT DELIVERY PROCEDURE
Use an aircraft as a main tool to transport passengers and goods by invest to buy our own aircraft and transport passengers through alliances’ aircraft. We have our main maintenance service before delivery to raise confidence in our service and keep the standard service level along with holistic service for pre-flight, in-flight and after-flight for a continuance, convenient and seemless service. We apply technologies and communication networks to connect all services in every place, so clients and staff can keep up with all information provided.